BSNL Customer Care Number: Helpline, Complaint and Toll-Free Number

BSNL, Bharat Sanchar Nigam Limited, is one of the oldest state-owned telecommunications company in India. The government of India incorporated it on 1 October 2000. It provides various services like mobile voice and internet services via an extensive telecommunications network nationwide.

With more than 60% market share, it is the largest wireline telecommunications network company in India. It is the fourth-largest wireless telecommunications Operating in India. If you are reading this, you might be a BSNL customer. You can also look for landline plans. Go ahead and explore different ways to reach the customer service and complaint department of BSNL.

Also Read: BSNL Landline Plans with Unlimited Calls

Contents

BSNL Customer Care Numbers (Toll-Free)

BSNL ServiceToll-free numbers
Landline – Other Mobile Network1800 345 1500 
WLL / CDMA1800 180 1502 
GSM Post-Paid / Prepaid1800 180 1503 
Broadband Complaint Booking1800 345 1504 
BSNL – For MPLS & Other Data Services1800 425 1957 
Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre18004257007
DND from Landline / Mobile1909

BSNL LandLine Number

DetailsContact
From BSNL mobile or Landline1500
From other operator mobile or Landline1800-345-1500

BSNL GSM Postpaid / Prepaid Number

Call for GSM/PrepaidContact
From BSNL mobile or Landline1503
From other operator mobile or Landline1800-180-1503

BSNL Broadband Contact Number

Call for Broadband detailContact
From BSNL mobile or Landline1504
From other operator mobile or Landline1800-345-1504

BSNL WLL / CDMA

Call for WLL/CDMAContact
from BSNL mobile or Landline1502
from other operator mobile or Landline1800-180-1502

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

Toll-Free No18004257007
SMS Short CodeFor BSNL – 57007
SMS Other Operators9482157007
Email Id[email protected]
Leased Line Call Centre1800-425-1957

COMPLAINTS via Email (PAYMENTS RELATED ONLY): For payment related complaints you can write an email to [email protected]

CMD BSNL Email Address- [email protected]

Also Read: Add Channel in Airtel DTH

State-Wise BSNL Customer Care number

For any queries you can reach to BSNL Customer Care using the above listed numbers. However if you are Non-BSNL number, use the numbers listed below.

State NamesBSNL Customer Care number
Andaman & Nicobar03192-233800
Andhra Pradesh040-23201212
Assam0361-2736394
Bihar0612-2205900
Chhattisgarh0771-2229300
Gujarat 079-26481366
Himachal Pradesh 0177-2628880
Calcutta033-22438000
Jharkhand 0651-2208800
Haryana 0171-2602700
Jammu & Kashmir 0191-2477222/0191-2477789
Karnataka 080-25555111/080-22865300
Kerala0471-2306600
Madhya Pradesh 0755-2570700
Maharashtra 022-26619001
Odisha 0674-2535399

BSNL Customer Care Email ID (State-Wise)

StateBSNL Customer Care email ID
Andaman & Nicobar[email protected]
Andhra Pradesh[email protected]
Assam[email protected]
Bihar[email protected]
Chhattisgarh[email protected]
Gujarat [email protected]
Himachal Pradesh [email protected]
Calcutta[email protected]
Jharkhand [email protected]
Haryana [email protected]
Jammu & Kashmir [email protected]/ [email protected]
Karnataka [email protected]/[email protected]
Kerala[email protected]
Madhya Pradesh [email protected]
Maharashtra [email protected]
North East [email protected]
Odisha [email protected]

BSNL Toll-Free Complaint Number

Type of ServiceBSNL Toll Free Consumer Care Numbers
Basic Services including Broadband Services1500 or 1800-345-1500
GSM Mobile Services1503 or 1800-180-1503
Broadband and Internet Services1800-4444
MPLS and other Data Services1800-425-1957

BSNL PG Appellate Authority for All Circles

StatePG Appellate Authority NameAddressEmailContact
Andaman & NicobarV. Jagadeesan, CGMO/o CGMT, A and N Circle, Port Blair[email protected]03192-233800
Andhra PradeshShri K. S. Vara Prasad, GM CFARoom No:407, 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Vijaywada- 520004[email protected]0866-2444165
AssamKishor Kumar, GM(HR & Admn)O/o CGMT, Assam Telecom Circle, Guwahati-781001[email protected]0361-2736394
BiharShri M. S. Dhaker, GM(NWO-CFA)5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001[email protected]0612-2239938
ChhattisgarhShri Vijay Kumar Chhablani, PGM(CFA)Office of CGMT Chhattisgarh Telecom Circle Khamhardih Raipur (Chhattisgarh)-492007[email protected]0771-2229300
Gujarat Shri Rahul Patel, GM (CFA)8th Floor, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006[email protected]079-26481366
Himachal Pradesh Sh. Charan Singh PGM (CFA)O/o CGMTHP Circle, SDA Complex, Kasumpti, Block NO.11 Shimla-9 . Mob- 09412710300[email protected]0177-2620440
CalcuttaS N Banerjee, GM(S&M)O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001[email protected]033-22438000
Jharkhand Sh. Sanjay Kumar, PGM(CFA)O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi – 835217[email protected]0651-2208800
Haryana Sh. Satish Kumar Chopra, PGM(CFA)O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. – 133001[email protected]0171-2602700
Jammu & Kashmir 1. Shri Ravindra Kumar LL & BB, GM(CFA)
2. M. K. Yadav [Mobile], GM(CM)
1. O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu
2. 4th Floor, Trikuta Nagar Exchange Building, Jammu
1. [email protected]
2. [email protected]
1. 0191-2477222
2. 0191-2477789
Karnataka 1. Sri Giriraj Singh, GM_CFA, KTK Circle (Excluding Bangalore & Kolar), Karnataka
2. Sri Manoj Kumar, GM(HR/A), Bangalore BA (only Bangalore and Kolar) Karnataka
3. Sri Sujeet Kumar, PGM-CM, KTK circle (Excluding Bangalore & Kolar), Karnataka
1. Area of Jurisdiction–CFA (Basic), Karnataka Circle(Excluding Bangalore and Kolar), O/o CGMT KTK, Halasuru, Bangalore-08
2. Area of Jurisdiction –CFA and CM (Basic and Mobile), Karnataka Circle (only Bangalore and Kolar), O/o PGM, BGTD, Rajbhavan road, Bangalore-01
3. Area of Jurisdiction–CM (Mobile), Karnataka Circle(Excluding Bangalore and Kolar), O/o CGMT KTK, Halasuru, Bangalore-08
1. [email protected]
2. [email protected]
[email protected]
1. 080-25571645
2. 080-22865300
3. 080-25555111
KeralaSri. Sathesh .R, GM(HR & Admn)O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033[email protected]0471-2306600
Madhya Pradesh Neeraj Khare, PGM (NWO-CFA)O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal[email protected]0755-2570700
Maharashtra Smt Jyotsana Ekka, PGM(CFA)2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai – 400054[email protected]022-26600389
North East IShri Shivendra Nath, GM(HR)Room No. 225, Ist Floor, O/o CGMT, CTO Building, N.E-1 Circle, Shillong – 793001, Meghalaya.[email protected]0364-2224737
North East IIShri BABU Ram, GM(S & M)O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur03862-234470
Odisha Manoj Kumar Patel, GM(CFA)O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009[email protected]0674-2535399
Punjab1. Sh A.K. Kararha, [Basic and Internet], PGM (CFA)
2. Sh A.K. Kararha, [Cellular], PGM(CMTS)
1. Room no 226, O/o CGMT Punjab Circle, Sector 34A, Chandigarh
2. BSNL T.E Building, Sector 49-C, Chandigarh
1. pg_appellate [email protected]. in
2. [email protected]
1. 0172-2604747
2. 0172-2673050
RajasthanShri Mukesh Kumar, [Basic & Mobile], GM(CFA)O/o CGMT, Sardar Patel Marg, C-Scheme, Jaipur-8[email protected]0141-2365050
Tamil NaduM.MURALI KRISHNA, PGM (CFA)O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006[email protected]044-28293914
UP EastNeeraj Verma, PGM(OP)O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow[email protected]0522-2621200
UP WestSh A K Srivastava, GM(HR)O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar[email protected]0121-2600786
UttarakhandB. S. Rauthan, DGM(NWO-CFA)O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001[email protected]0135-2714100
West Bengal1. Sri Ashok Kumar, PGM (OP)
2. Sri Tridip Kumar Sinha, AGM (OP)
1. O/o CGM, West Bengal Telecom Circle, BSNL
2. CTO Building, 8, Red Cross place, Kolkata-700001
1. CTO Building, 8, Red Cross place, Kolkata-700001
2. [email protected]
1. 033-22483635
2. 033-22100812
TelanganaSmt. T.Anila Kiran, PGM(NW-CFA)2nd Floor, Doorsanchar Bhavan, Nampally Stn Road, Abids, Hyderabad-1, Telangana[email protected]040-23201212
SikkimShri Rajeev Chandel, CGM Sikkim Telecom CircleO/o CGM, Sikkim Telecom Circle, Sanchar Bhavan, Baluwakhani, Gangtok-737103[email protected]03592-203490

BSNL Corporate Office Contact Details

Name of Public Grievance Officer/ DesignationOffice AddressContact NumberEmail Address
GM(CDN I)Room No. 414, Bharat Sanchar Bhawan, Janpath , New Delhi-110001011-23372200[email protected]
DGM(CDN)Room No. 29, IR Hall Eastern Court, Janpath , New Delhi-110001011-23734311[email protected]

BSNL Nodal Officer Contact Details

StateNodal Officer NameAddressEmailContact Number
Andaman & NicobarC. SevarajCGMT, A & N Telecom Circle, Buniyadabad, Port-Blair-744102[email protected]9434288696
03192-243208
Andhra PradeshL. Bhaskara RaoCGMT, Dor Sanchar Bhawan, Nampally Station road hyd-500001[email protected]9440000414
040-23205353
AssamS P DevCGMT,AssamTelecom Circle, Ulubari, Guwahati-781007[email protected]9435533001
0361-2736422
BiharS N SharmaCGMT,Bihar Telecom Circle,Sanchar Sadan, Patna-800001[email protected]9431200430
0612-2236999
ChhattisgarhJ P BouddhaCGMT,Chattisgarh Telecom Circle, Raipur-4920019425201588
0771-2536661
ChennaiN JeyapaulCGMT,Chennai Telecom District, Chennai-600010[email protected]9444009857
044-28519999
Gujarat C A PatelCGMT, 5th floor, Tele Bhavan, C.G. Rd, Ahmedabad-380006[email protected]9426086001
079- 26481732, 26481525
Himachal Pradesh S K GargCGMT, Himachal Pradesh Telecom Circle, Shimla-171009[email protected]9418333300
0177-2628210
Jharkhand U P SahCGMT, Jharkhand Telecom Circle, Ranchi-834001[email protected]9431120105
0651-2200993
Haryana R C KaliaCGMT, ,room no. 108,107,Mall Rd Ambala Cantt.-133001[email protected]9416040597
0171-2603199
Jammu & Kashmir Ravinder KumarCGMT, J & K Telecom Circle, Jammu Tawi-180012[email protected]9419120291
0191-2470266
Karnataka R K KulkarhiCGMT, Karnataka Telecom Circle, Bangalore-560008[email protected]9448010919
080-25568003
KeralaK Ajith KumarCGMT, Kerala Telecom Circle, Thiruvananthapuram-695033[email protected]9447140430
0471-2305522
Madhya Pradesh P N KhareCGMT, M P Telecom Circle, Bhopal – 462015
[email protected]
9425001422
0755-2763300
Maharashtra C.P.Kusam Kumari AmmaCGMT, BSNL Administrative Building, Mumbai-400054[email protected]9423993054
022-26467345
KolkataP C HalderCGMT, Culcutta Telecom District, Kolkatta-700001[email protected]9432000678
033-22438041
North East IM Nagesh RaoCGMT, NE-I Telecom Circle, Shillong-793001[email protected]9436100361
0364-2506440
North East IIArjun SinghCGMT, NE-II Telecom Circle, Dimapur 797112 (Nagaland)
[email protected]
9436160844
03862-232460
Odisha UN DasCGMT, Orrisa Telecom Circle, Bhubaneshwar-751001[email protected]9437555900
0674-2545430
PunjabS K GhoshCGMT, Panjab Telecom Circle, Chandhigarh-160022[email protected]9463604404
0172-2646844
RajasthanR C BansalCGMT, Room No. 007, Door Sanchar Bhawan Jaipur-302008[email protected]9413395866
0141-2743387
Tamil NaduC. M. PremarajanCGMT, 7 th floor ,60 ,Ethiraj Salai, Egmore ,Chennai-600002[email protected]9444000825
044-28230808
UP EastV B ShirivastavaCGMT, UP(East) Telecom Circle, Lucknow-226001[email protected]9415527283
0522-2230377
UP WestRahul SachanCGMT, UP(West) Telecom Circle, Meerut-250005[email protected]9412700999
0121-2666505
UttaranchalN C SharmaCGMT, Ivth floor Wind lass Complex, Dehradun-248001[email protected]9412000767
0135-2713001
West BengalB BiswasCGMT, West Begal Telecom Circle, Kolkata-700001[email protected]9434000061
033-22433875
DelhiS P VermaBharat Sanchar Bhawan, Corporate Office ,Delhi[email protected]9868146446
011-23318279

Conclusion

BSNL is one of the oldest and largest telecom service providers. It has recently started the trial for 5G network as well. With time, they are also improving on addressing the customer’s grievances. In this blog, we have listed updated customer care and toll free numbers. For your convenience, we have also listed state-wise customer care numbers. We have this will be helpful for you.

FAQs

1. How can I call BSNL customer care?

You can call Customer Care no. in following ways:
For Landline or Broadband call – 1800-345-1500.
For GSM Postpaid / Prepaid call – 1800-180-1503.
For WLL / CDMA call – 1800-180-1502.

2. How can I complain to BSNL?

There are many ways to contact BSNL for complain. Call 198, 1500/1/3, this toll free numbers can be accessed from BSNL. You can also reach BSNL by visiting their website. You can drop a complaint by filling a form. 

3. How can I check my BSNL complaint status?

Customers can check the status of complaints in IVRS by dialing the complaint booking number or 198 from any BSNL. Many circles are providing SMS alerts also.

4. Are there different BSNL Postpaid customer care numbers?

No. Refer to above list to contact through other mobile network. You can also use the regular BSNL Customer Care numbers for any post-paid queries.

5. Are there different BSNL Prepaid customer care numbers?

No. Refer to above list to contact through other mobile network. You can also use the BSNL customer care number for any prepaid queries.

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