BSNL, Bharat Sanchar Nigam Limited, is one of the oldest state owned telecommunications company in India. The government of India incorporated it on 1 October 2000. It provides various services like mobile voice and internet services via an extensive telecommunications network nationwide. With more than 60% market share, it is the largest wireline telecommunications network company in India. It is the fourth-largest wireless telecommunications Operating in India. If you are reading this, you might be a BSNL customer. You can also look for landline plans. Go ahead and explore different ways to reach the customer service and complaint department of BSNL.
Contents
BSNL Customer Care Numbers (Toll-Free)
| BSNL Service | Toll-free numbers |
| Landline – Other Mobile Network | 1800 345 1500 |
| WLL / CDMA | 1800 180 1502 |
| GSM Post-Paid / Prepaid | 1800 180 1503 |
| Broadband Complaint Booking | 1800 345 1504 |
| BSNL – For MPLS & Other Data Services | 1800 425 1957 |
| Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre | 18004257007 |
| DND from Landline / Mobile | 1909 |
BSNL LandLine Number
| Details | Contact |
| From BSNL mobile or Landline | 1500 |
| From other operator mobile or Landline | 1800-345-1500 |
BSNL GSM Postpaid / Prepaid Number
| Call for GSM/Prepaid | Contact |
| From BSNL mobile or Landline | 1503 |
| From other operator mobile or Landline | 1800-180-1503 |
BSNL Broadband Contact Number
| Call for Broadband detail | Contact |
| From BSNL mobile or Landline | 1504 |
| From other operator mobile or Landline | 1800-345-1504 |
BSNL WLL / CDMA
| Call for WLL/CDMA | Contact |
| from BSNL mobile or Landline | 1502 |
| from other operator mobile or Landline | 1800-180-1502 |
Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
| Toll-Free No | 18004257007 |
| SMS Short Code | For BSNL – 57007 |
| SMS Other Operators | 9482157007 |
| Email Id | [email protected] |
| Leased Line Call Centre | 1800-425-1957 |
COMPLAINTS via Email (PAYMENTS RELATED ONLY): For payment related complaints you can write an email to [email protected]
CMD BSNL Email Address- [email protected]
State-Wise BSNL Customer Care number
For any queries you can reach to BSNL Customer Care using the above listed numbers. However if you are Non-BSNL number, use the numbers listed below.
| State Names | BSNL Customer Care number |
| Andaman & Nicobar | 03192-233800 |
| Andhra Pradesh | 040-23201212 |
| Assam | 0361-2736394 |
| Bihar | 0612-2205900 |
| Chhattisgarh | 0771-2229300 |
| Gujarat | 079-26481366 |
| Himachal Pradesh | 0177-2628880 |
| Calcutta | 033-22438000 |
| Jharkhand | 0651-2208800 |
| Haryana | 0171-2602700 |
| Jammu & Kashmir | 0191-2477222/0191-2477789 |
| Karnataka | 080-25555111/080-22865300 |
| Kerala | 0471-2306600 |
| Madhya Pradesh | 0755-2570700 |
| Maharashtra | 022-26619001 |
| Odisha | 0674-2535399 |
BSNL Customer Care Email ID (State-Wise)
| State | BSNL Customer Care email ID |
| Andaman & Nicobar | [email protected] |
| Andhra Pradesh | [email protected] |
| Assam | [email protected] |
| Bihar | [email protected] |
| Chhattisgarh | [email protected] |
| Gujarat | [email protected] |
| Himachal Pradesh | [email protected] |
| Calcutta | [email protected] |
| Jharkhand | [email protected] |
| Haryana | [email protected] |
| Jammu & Kashmir | [email protected]/ [email protected] |
| Karnataka | [email protected]/[email protected] |
| Kerala | [email protected] |
| Madhya Pradesh | [email protected] |
| Maharashtra | [email protected] |
| North East | [email protected] |
| Odisha | [email protected] |
BSNL Toll-Free Complaint Number
| Type of Service | BSNL Toll Free Consumer Care Numbers |
| Basic Services including Broadband Services | 1500 or 1800-345-1500 |
| GSM Mobile Services | 1503 or 1800-180-1503 |
| Broadband and Internet Services | 1800-4444 |
| MPLS and other Data Services | 1800-425-1957 |
BSNL PG Appellate Authority for All Circles
| State | PG Appellate Authority Name | Address | Contact | |
| Andaman & Nicobar | V. Jagadeesan, CGM | O/o CGMT, A and N Circle, Port Blair | [email protected] | 03192-233800 |
| Andhra Pradesh | Shri K. S. Vara Prasad, GM CFA | Room No:407, 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Vijaywada- 520004 | [email protected] | 0866-2444165 |
| Assam | Kishor Kumar, GM(HR & Admn) | O/o CGMT, Assam Telecom Circle, Guwahati-781001 | [email protected] | 0361-2736394 |
| Bihar | Shri M. S. Dhaker, GM(NWO-CFA) | 5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001 | [email protected] | 0612-2239938 |
| Chhattisgarh | Shri Vijay Kumar Chhablani, PGM(CFA) | Office of CGMT Chhattisgarh Telecom Circle Khamhardih Raipur (Chhattisgarh)-492007 | [email protected] | 0771-2229300 |
| Gujarat | Shri Rahul Patel, GM (CFA) | 8th Floor, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006 | [email protected] | 079-26481366 |
| Himachal Pradesh | Sh. Charan Singh PGM (CFA) | O/o CGMTHP Circle, SDA Complex, Kasumpti, Block NO.11 Shimla-9 . Mob- 09412710300 | [email protected] | 0177-2620440 |
| Calcutta | S N Banerjee, GM(S&M) | O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001 | [email protected] | 033-22438000 |
| Jharkhand | Sh. Sanjay Kumar, PGM(CFA) | O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi – 835217 | [email protected] | 0651-2208800 |
| Haryana | Sh. Satish Kumar Chopra, PGM(CFA) | O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. – 133001 | [email protected] | 0171-2602700 |
| Jammu & Kashmir | 1. Shri Ravindra Kumar LL & BB, GM(CFA) 2. M. K. Yadav [Mobile], GM(CM) | 1. O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu 2. 4th Floor, Trikuta Nagar Exchange Building, Jammu | 1. [email protected] 2. [email protected] | 1. 0191-2477222 2. 0191-2477789 |
| Karnataka | 1. Sri Giriraj Singh, GM_CFA, KTK Circle (Excluding Bangalore & Kolar), Karnataka 2. Sri Manoj Kumar, GM(HR/A), Bangalore BA (only Bangalore and Kolar) Karnataka 3. Sri Sujeet Kumar, PGM-CM, KTK circle (Excluding Bangalore & Kolar), Karnataka | 1. Area of Jurisdiction–CFA (Basic), Karnataka Circle(Excluding Bangalore and Kolar), O/o CGMT KTK, Halasuru, Bangalore-08 2. Area of Jurisdiction –CFA and CM (Basic and Mobile), Karnataka Circle (only Bangalore and Kolar), O/o PGM, BGTD, Rajbhavan road, Bangalore-01 3. Area of Jurisdiction–CM (Mobile), Karnataka Circle(Excluding Bangalore and Kolar), O/o CGMT KTK, Halasuru, Bangalore-08 | 1. [email protected] 2. [email protected] [email protected] | 1. 080-25571645 2. 080-22865300 3. 080-25555111 |
| Kerala | Sri. Sathesh .R, GM(HR & Admn) | O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033 | [email protected] | 0471-2306600 |
| Madhya Pradesh | Neeraj Khare, PGM (NWO-CFA) | O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal | [email protected] | 0755-2570700 |
| Maharashtra | Smt Jyotsana Ekka, PGM(CFA) | 2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai – 400054 | [email protected] | 022-26600389 |
| North East I | Shri Shivendra Nath, GM(HR) | Room No. 225, Ist Floor, O/o CGMT, CTO Building, N.E-1 Circle, Shillong – 793001, Meghalaya. | [email protected] | 0364-2224737 |
| North East II | Shri BABU Ram, GM(S & M) | O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur | – | 03862-234470 |
| Odisha | Manoj Kumar Patel, GM(CFA) | O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009 | [email protected] | 0674-2535399 |
| Punjab | 1. Sh A.K. Kararha, [Basic and Internet], PGM (CFA) 2. Sh A.K. Kararha, [Cellular], PGM(CMTS) | 1. Room no 226, O/o CGMT Punjab Circle, Sector 34A, Chandigarh 2. BSNL T.E Building, Sector 49-C, Chandigarh | 1. pg_appellate [email protected]. in 2. [email protected] | 1. 0172-2604747 2. 0172-2673050 |
| Rajasthan | Shri Mukesh Kumar, [Basic & Mobile], GM(CFA) | O/o CGMT, Sardar Patel Marg, C-Scheme, Jaipur-8 | [email protected] | 0141-2365050 |
| Tamil Nadu | M.MURALI KRISHNA, PGM (CFA) | O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006 | [email protected] | 044-28293914 |
| UP East | Neeraj Verma, PGM(OP) | O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow | [email protected] | 0522-2621200 |
| UP West | Sh A K Srivastava, GM(HR) | O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar | [email protected] | 0121-2600786 |
| Uttarakhand | B. S. Rauthan, DGM(NWO-CFA) | O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001 | [email protected] | 0135-2714100 |
| West Bengal | 1. Sri Ashok Kumar, PGM (OP) 2. Sri Tridip Kumar Sinha, AGM (OP) | 1. O/o CGM, West Bengal Telecom Circle, BSNL 2. CTO Building, 8, Red Cross place, Kolkata-700001 | 1. CTO Building, 8, Red Cross place, Kolkata-700001 2. [email protected] | 1. 033-22483635 2. 033-22100812 |
| Telangana | Smt. T.Anila Kiran, PGM(NW-CFA) | 2nd Floor, Doorsanchar Bhavan, Nampally Stn Road, Abids, Hyderabad-1, Telangana | [email protected] | 040-23201212 |
| Sikkim | Shri Rajeev Chandel, CGM Sikkim Telecom Circle | O/o CGM, Sikkim Telecom Circle, Sanchar Bhavan, Baluwakhani, Gangtok-737103 | [email protected] | 03592-203490 |
BSNL Corporate Office Contact Details
| Name of Public Grievance Officer/ Designation | Office Address | Contact Number | Email Address |
| GM(CDN I) | Room No. 414, Bharat Sanchar Bhawan, Janpath , New Delhi-110001 | 011-23372200 | [email protected] |
| DGM(CDN) | Room No. 29, IR Hall Eastern Court, Janpath , New Delhi-110001 | 011-23734311 | [email protected] |
BSNL Nodal Officer Contact Details
| State | Nodal Officer Name | Address | Contact Number | |
| Andaman & Nicobar | C. Sevaraj | CGMT, A & N Telecom Circle, Buniyadabad, Port-Blair-744102 | [email protected] | 9434288696 03192-243208 |
| Andhra Pradesh | L. Bhaskara Rao | CGMT, Dor Sanchar Bhawan, Nampally Station road hyd-500001 | [email protected] | 9440000414 040-23205353 |
| Assam | S P Dev | CGMT,AssamTelecom Circle, Ulubari, Guwahati-781007 | [email protected] | 9435533001 0361-2736422 |
| Bihar | S N Sharma | CGMT,Bihar Telecom Circle,Sanchar Sadan, Patna-800001 | [email protected] | 9431200430 0612-2236999 |
| Chhattisgarh | J P Bouddha | CGMT,Chattisgarh Telecom Circle, Raipur-492001 | – | 9425201588 0771-2536661 |
| Chennai | N Jeyapaul | CGMT,Chennai Telecom District, Chennai-600010 | [email protected] | 9444009857 044-28519999 |
| Gujarat | C A Patel | CGMT, 5th floor, Tele Bhavan, C.G. Rd, Ahmedabad-380006 | [email protected] | 9426086001 079- 26481732, 26481525 |
| Himachal Pradesh | S K Garg | CGMT, Himachal Pradesh Telecom Circle, Shimla-171009 | [email protected] | 9418333300 0177-2628210 |
| Jharkhand | U P Sah | CGMT, Jharkhand Telecom Circle, Ranchi-834001 | [email protected] | 9431120105 0651-2200993 |
| Haryana | R C Kalia | CGMT, ,room no. 108,107,Mall Rd Ambala Cantt.-133001 | [email protected] | 9416040597 0171-2603199 |
| Jammu & Kashmir | Ravinder Kumar | CGMT, J & K Telecom Circle, Jammu Tawi-180012 | [email protected] | 9419120291 0191-2470266 |
| Karnataka | R K Kulkarhi | CGMT, Karnataka Telecom Circle, Bangalore-560008 | [email protected] | 9448010919 080-25568003 |
| Kerala | K Ajith Kumar | CGMT, Kerala Telecom Circle, Thiruvananthapuram-695033 | [email protected] | 9447140430 0471-2305522 |
| Madhya Pradesh | P N Khare | CGMT, M P Telecom Circle, Bhopal – 462015 | [email protected] | 9425001422 0755-2763300 |
| Maharashtra | C.P.Kusam Kumari Amma | CGMT, BSNL Administrative Building, Mumbai-400054 | [email protected] | 9423993054 022-26467345 |
| Kolkata | P C Halder | CGMT, Culcutta Telecom District, Kolkatta-700001 | [email protected] | 9432000678 033-22438041 |
| North East I | M Nagesh Rao | CGMT, NE-I Telecom Circle, Shillong-793001 | [email protected] | 9436100361 0364-2506440 |
| North East II | Arjun Singh | CGMT, NE-II Telecom Circle, Dimapur 797112 (Nagaland) | [email protected] | 9436160844 03862-232460 |
| Odisha | UN Das | CGMT, Orrisa Telecom Circle, Bhubaneshwar-751001 | [email protected] | 9437555900 0674-2545430 |
| Punjab | S K Ghosh | CGMT, Panjab Telecom Circle, Chandhigarh-160022 | [email protected] | 9463604404 0172-2646844 |
| Rajasthan | R C Bansal | CGMT, Room No. 007, Door Sanchar Bhawan Jaipur-302008 | [email protected] | 9413395866 0141-2743387 |
| Tamil Nadu | C. M. Premarajan | CGMT, 7 th floor ,60 ,Ethiraj Salai, Egmore ,Chennai-600002 | [email protected] | 9444000825 044-28230808 |
| UP East | V B Shirivastava | CGMT, UP(East) Telecom Circle, Lucknow-226001 | [email protected] | 9415527283 0522-2230377 |
| UP West | Rahul Sachan | CGMT, UP(West) Telecom Circle, Meerut-250005 | [email protected] | 9412700999 0121-2666505 |
| Uttaranchal | N C Sharma | CGMT, Ivth floor Wind lass Complex, Dehradun-248001 | [email protected] | 9412000767 0135-2713001 |
| West Bengal | B Biswas | CGMT, West Begal Telecom Circle, Kolkata-700001 | [email protected] | 9434000061 033-22433875 |
| Delhi | S P Verma | Bharat Sanchar Bhawan, Corporate Office ,Delhi | [email protected] | 9868146446 011-23318279 |
Conclusion
BSNL is one of the oldest and largest telecom service providers. It has recently started the trial for 5G network as well. With time, they are also improving on addressing the customer’s grievances. In this blog, we have listed updated customer care and toll free numbers. For your convenience, we have also listed state-wise customer care numbers. We have this will be helpful for you.
Also read: How to Increase BSNL Internet Speed?
FAQs
How can I call BSNL customer care?
You can call Customer Care no. in following ways:
For Landline or Broadband call – 1800-345-1500.
For GSM Postpaid / Prepaid call – 1800-180-1503.
For WLL / CDMA call – 1800-180-1502.
How can I complain to BSNL?
There are many ways to contact BSNL for complain. Call 198, 1500/1/3, this toll free numbers can be accessed from BSNL. You can also reach BSNL by visiting their website. You can drop a complaint by filling a form.
How can I check my BSNL complaint status?
Customers can check the status of complaints in IVRS by dialing the complaint booking number or 198 from any BSNL. Many circles are providing SMS alerts also.
Are there different BSNL Postpaid customer care numbers?
No. Refer to above list to contact through other mobile network. You can also use the regular BSNL Customer Care numbers for any post-paid queries.
Are there different BSNL Prepaid customer care numbers?
No. Refer to above list to contact through other mobile network. You can also use the BSNL customer care number for any prepaid queries.
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